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Forums / Can’t access my old content after switching themes.

Can’t access my old content after switching themes.

  • Unknown's avatar
    anaischeriface1427448 · Member · May 7, 2024 at 1:45 pm
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    Contact support

    Problème rencontré : 

    On a changé le thème du site web. On est passé de nook à Astra.

    A présent on reçoit une notification nous informant que notre site web n’est pas relié à l’extension Jetpack.(image 1)

    De plus en tentant d’utiliser le thème Astra , on arrive sur le thème à personnaliser sans le contenu qu’on avait déjà produit sur le thème précédent (image 2)

    Pourtant lorsque l’on va dans la home page, on observe ce résultat (image 3)

    Image 1:

    Image 2 : 

    Image 3 : 

    On a tenté de désactiver puis réinstaller l’extension , mais je ne retrouve pas les même paramétrage que ceux proposés dans les aides proposées notamment  celle ci  . On arrive pas à désinstaller ni désactiver l’extension 

    Le paramétrage de notre site web 

    In english : 

    Issue encountered:

    We changed the website theme from Nook to Astra. Now, we’re receiving a notification informing us that our website is not connected to the Jetpack extension (image 1). 

    Additionally, when attempting to use the Astra theme, we land on the theme customization without the content we had already produced on the previous theme (image 2).

    However, when we visit the homepage, we observe this result (image 3).

    Image 1:

    Image 2 : 

    Image 3 : 

    We tried deactivating and reinstalling the extension, but we can’t find the same settings as those suggested in the provided help. So to sum up we’re unable to uninstall or deactivate the extension Jetpack.

    The configuration of Jetpack on our website:

    The blog I need help with is: (visible only to logged in users)

  • The topic ‘Can’t access my old content after switching themes.’ is closed to new replies.

Tags

  • account
  • design
  • images
  • Jetpack

About this topic

  • In: Support
  • 1 participant
  • 0 replies
  • Last activity 2 years
  • Latest reply from anaischeriface1427448

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