Can't access my old domain

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  ichap88 · Member · Jun 19, 2022 at 7:34 pm

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  Hi, my old domain http://www.isaacchap.com has expired, and somehow I can’t access it under my account. Please help me renew this domain!

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  helper-heroponriki · Member · Jun 19, 2022 at 7:55 pm

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  Hi there:

  This domain was purchased under a different WordPress.com user account than the one you’re currently logged into. To manage this domain, you need to log into the correct account.

  Additionally, the domain has not expired and is working here: https://isaacchap.com/

  I hope that clarifies things!

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  ichap88 · Member · Jun 19, 2022 at 8:30 pm

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  Is it possible to show me the account linked? It should be (email visible only to moderators and staff) and I can show you with a screenshot of my email. However, it does not let me sign in with my email, and insist on my username which I am unsure of. Is there anything I can do?

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  staff-totoro · Staff · Jun 19, 2022 at 11:41 pm

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  Hi there,

  That is the email address for your @ichap88 account, the one you have used to open this support thread.

  However, I do not see any upgrades under your @ichap88 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  I can confirm that isaacchap.com is registered at WordPress.com but is under a different account and not your @ichap88 login. It sounds like you may need help accessing your other account.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns isaacchap.com.