Can't access my premium account

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  amaione444 · Member · Jul 30, 2014 at 12:51 am

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  I bought a domain and had it mapped to my wordpress website. At some point I inadvertently deleted the part of my account that connects the domain that I bought (theartistsheart.com) to my ###.wordpress.com site.

  Who can I speak with to recover this domain? I would really appreciate any help!

  Thank you so much!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 30, 2014 at 5:58 pm

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  The login link is http://theartistsheart.com/wp-admin/

  This is all going to boil down to how many username accounts you have and exactly which one registered which blog. There is only one means of account recovery so please read on.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  thatrobyn · Member · Jul 30, 2014 at 5:59 pm

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  Hi there,

  WordPress.com sites (ie. angelamaione.wordpress.com) cannot be recovered. Deleting a blog is permanent and the name cannot be used again.

  There are several warnings about this on the Tools → Delete Site page and in the help pages, and you are required to confirm the deletion by email. More information is here:

  Delete a Website

  You can start a new blog by logging in to WordPress.com and then going to this link:

  http://en.wordpress.com/signup/

  Let me know if I can answer any of your questions, or give you assistance moving forward. Take care.