Can’t access my premium account

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  stevenwilliams911 · Member · Nov 1, 2025 at 9:48 am

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  I purchased a premium account but unable to access but I can’t talk to a human about it because it doesn’t recognise I have a paid account

  The blog I need help with is: (visible only to logged in users)

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  workflowsitedeveloper · Member · Nov 1, 2025 at 11:41 am

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  Hey @stevenwilliams911

  Thanks for posting this to the WordPress Community.

  It seems your premium account isn’t being recognized, which is why you can’t access features or contact support. This often happens due to account mismatches, payment verification delays, or browser/cache issues.

  Here’s what you can try:

  1. Verify your purchase – Check the confirmation email from WordPress.
  2. Log in with the correct account – Make sure the email used to buy premium matches the login.
  3. Clear browser cache and cookies – Old sessions sometimes cause recognition issues.
  4. Try a different browser or incognito mode – This helps rule out browser problems.
  5. Contact WordPress Support with proof of purchase – Include your transaction ID or invoice so a human can manually review your account.

  Waiting to hear back from you. If this was helpful, don’t forget to like it and mark it as a solution.

  Thanks