Cant access my site

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  motivationiskey99 · Member · Jul 22, 2021 at 9:49 am

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  hi when I go on host gator and try to access my website it says error 403 and doesn’t let me into the dashboard

  Site: (email visible only to moderators and staff)/.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  helper-heroponriki · Member · Jul 22, 2021 at 4:04 pm

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  It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with HostGator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  You should reach out to HostGator for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue. https://www.hostgator.com/contact

  I hope that helps!