• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / Can’t access my site

Can’t access my site

  • Unknown's avatar
    llhowjakismet · Member · May 6, 2023 at 7:16 pm
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    When I try to go to either front or back end of my site I get: ‘Could not connect to database

    This site is currently experiencing issues. Please try visiting at a later time.
    Error: 1045’

    When I login to wordpress.com I see my site as one that I follow, but I cannot access admin to edit anything.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    llhowjakismet · Member · May 6, 2023 at 7:17 pm
    • Copy link Copy link

    I don’t know why it says the site is kidsbookadvice.com. That is not the site.

  • Unknown's avatar
    aisajib · Member · May 7, 2023 at 6:11 pm
    • Copy link Copy link

    Hi there!

    Can you please confirm the address of the site so that we can take a look and advise accordingly?

    Thanks!

  • Unknown's avatar
    llhowjakismet · Member · May 7, 2023 at 6:41 pm
    • Copy link Copy link

    mvseastock.com

    Update: I have also been speaking with godaddy, where I bought my domain name. In the process of speaking with them, part of the site has reappeared and when I click on hosting settings links in admin, it takes me to GoDaddy pages (I don’t remember that from before this started). Could they have somehow migrated the site from wordpress.com over to their hosting without me knowing/helping? I can now see the home page, but can’t click into any post. I can also now login to admin, which is a partially working Godaddy version of admin (godaddy link that doesn’t work is above Dashboard link).

    I have old system emails from my site, things like password reset, that are from wordpress.com. That’s why I thought I must be hosting it with you guys.

    I’m embarrassed to not remember where I’m hosting this, but I just haven’t touched it in a while.

    Thanks for any help you can provide. At least letting me know if it was ever hosted with you guys would be a great place to start.

  • Unknown's avatar
    staff-totoro · Staff · May 7, 2023 at 6:54 pm
    • Copy link Copy link

    Hi there,

    Could they have somehow migrated the site from wordpress.com over to their hosting without me knowing/helping?

    No this is not possible. However, GoDaddy also offers WordPress sites (using the open-source DIY version of WordPress) so you may have started your site with them directly when you purchased your domain, and not been aware that the site was not connected with us.

    I can confirm that mvseastock.com has never been hosted with us directly. It was purchased in 2021 from GoDaddy directly, and has always been hosted there from what I can see.

    If you wish, you do have the option to move it to our WordPress.com managed hosting. We offer a migration plugin that makes moving your site a snap, and would allow you to access the in-house support we offer for all WordPress.com sites, anytime you need help with it.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Hope that helps. Please let us know if you have any more questions.

  • The topic ‘Can’t access my site’ is closed to new replies.

Tags

  • account
  • design
  • he-boost
  • Jetpack
  • wpcomhelp

About this topic

  • In: Support
  • 3 participants
  • 4 replies
  • Last activity 3 years
  • Latest reply from llhowjakismet

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions