cant access my site

  • Unknown's avatar
    amserviceswy · Member ·

    cant access my site.

    I have received this message many times but still cant rectify it:

    ‘Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email’
    Alan

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    amserviceswy · Member ·

    I cant even disable the plugins or Or reset your plugins folder via FTP

    Because I cant access my site, going round in circles for 4 hours

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us after you regain access so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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