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Forums / Can’t access my site

Can’t access my site

  • Unknown's avatar
    andalhannabeatriz · Member · Jan 16, 2024 at 7:19 pm
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    • Add topic to favorites Add topic to favorites

    Hey there!

    I just have a question, how come I cannot access my website anymore? It keeps saying ‘This site can’t be reached’ when I’m going to the actual site.
    I already paid for that domain. I need it for my on-going internship application right now. Hope you can help me ASAP. Thank you!

    Regards,
    Beatriz

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-oikake · Staff · Jan 17, 2024 at 10:26 am
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    Hi,

    I’ve checked your site and I was able to visit it:

    If you still encountering issues to visiting your site, this probably has to do with the browser cache memory.

    Could you please empty your browser cache following the instructions here?:

    WP
    Solve Common Browser Issues
    in WordPress.com Support
    3 min read
    Some issues you may encounter with your website or account can be solved by updating your browser, refreshing the page, or clearing the browser cache and cookies. This guide covers how to resolve browser-related problems with your site. Supported Browsers Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you use an up-to-date versi

    This should fix the issue on your end.

    Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

  • The topic ‘Can’t access my site’ is closed to new replies.

Tags

  • account
  • payment
  • wpcomhelp
  • wpcompersonal

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 2 years
  • Latest reply from andalhannabeatriz

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