Can't access my site

  • Unknown's avatar
    cuyuac · Member ·

    Hello, I am getting several errors when I try to access my site. The site appears ok but when I go to do anything (any admin tasks) errors appear.
    Messages: This site cannot be accessed, disconnect site
    Internale Sever Error….
    Error fetching plugins, there was an error retrieving you site settings, make sure your jetpack is up to date.

    It is a new site only a couple of days old, everything seemed to be going ok, I was moving a few widgets around when the problem started. Would appreciate any help. Thank you Regards, Andrew

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    marioashley · Member ·

    You might be confused. WordPress.com does not host this website please see the difference here. This is a common misconception.

    WordPress.com vs. WordPress.org

    Head over to the WordPress.org forums here to better assist you.

  • Unknown's avatar
    timethief · Member ·

    @marioashley
    Hi there. I hope you are having a good day. :)

    You are correct. This is definitely a matter of confusion as the site at http://www.cuyuac.com/ is not hosted by WordPress.COM.

  • Unknown's avatar
    cuyuac · Member ·

    Thanks Guys, Yes I am very confused. Thankyou for the link.

  • Unknown's avatar
    timethief · Member ·

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins (passwords), features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there for help with your issue.

  • Unknown's avatar
    cuyuac · Member ·

    Thanks Timethief, but I am really stuck now. I went to WordPress.org set up an account. But how do I manage my site is that still through WordPress.com? Or should I have never created an account at WordPress.com? I can’t work out how to do anything to my site now, it used to have a dashboard when I went to my site but I think I closed that and can’t get back to it. I was getting all my site stats at WordPress.com and approving new messages. I am having a good day but confused and learning a great deal. I appreciate your help greatly

  • Unknown's avatar
    mini2umario · Member ·

    @cuyuac

    Here is your login in link for WordPress.org. Savit it.

    http://www.cuyuac.com/wp-login.php

    Click on the “Lost your password?” link if you don’t remember your password.

    Again to get the best advice on WordPress.org head over to that forum.

    Hope that helps!

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