Can’t access my site after using ‘Advanced WordPress Reset’

  • Unknown's avatar
    admin0b5f6aae37 · Member ·

    Hi, I can’t access my site after I reset it when using the ‘Advanced WordPress Reset’ plugin. I had initially used this plugin to reset and start my website from scratch. However, it did not take me back to my ‘admin’ login as mentioned. Instead I had to log in through ‘WordPress.com’ and could not install any plugins or themes. At the top of the ‘dashboard’ there is a exclamation mark next to my site’s link and says, ‘This site cannot be accessed’. Help would be appreciated, thanks.

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, you’d need Jetpack running, up-to-date, and connected for it to work here on WordPress.com. Are you able to log in at http://www.seventhstreetclothing.com/wp-admin and check its settings?

    You may also ask your host to help with this guide to troubleshooting your Jetpack connection. If that’s resolved and you’re still having trouble accessing the WordPress.com interface, please let us know.

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