Can’t access my site because when I log in it says I have no sites
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I have a portfolio site, piercewolcott.com built on a WordPress.com premium plan that I infrequently update. The last time I touched it was in 2020. I tried to go and update it yesterday, but when I logged in with Gmail SSO the admin dashboard said I had no sites or billing history. I know it’s the correct email because I checked the notifications from when I tried to access it in 2020. I also know it’s still active as I was recently charged for it at the beginning of August. I’ve tried the support bot to get help, but it’s been over 12 hours and no support agents have responded. I think maybe it’s because it doesn’t recognize that I have a premium plan and doesn’t queue me up for human support. Not sure how to proceed. Any advice would be helpful.
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I have a hunch that this might be because it’s the first time I tried logging in with Gmail SSO instead of email and password, so maybe it created a new account with the same email?
Also I have the transaction ID of the last renewal, but the account recovery procedure just tells me to use “Forgot Password” to log in, which doesn’t solve the issue.
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Log out of this account and log back in with the correct username and correct password associated with that username.
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