can’t access my site dashboard

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  grencredit · Member · Dec 1, 2023 at 1:33 am

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  Good day, I changed my admin password to my website dashboard and now receiving this error (Sorry, you are not allowed to access this page)

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  fstat · Staff · Dec 1, 2023 at 9:09 am

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  Hi there,

  Thank you for reaching out to us for assistance with your WordPress site. I understand you’re experiencing difficulties after changing your admin password, and now you’re encountering an error message.

  Firstly, I’d like to clarify that as you’re using the free open-source version of WordPress and your site is hosted with a different provider, our ability to directly assist with your issue is limited. Our support mainly extends to sites hosted on WordPress.com’s managed hosting. This is because we can only investigate and resolve issues on the sites we host directly.

  To give you a bit more insight, our managed hosting at WordPress.com offers a streamlined experience, taking care of technical aspects like security, performance, and updates, so you can focus more on your content. For more information about our managed hosting, please visit: https://wordpress.com/hosting/

  If you’re interested in moving your site to our managed hosting, we have an easy-to-use migration plugin that simplifies the process. This might be beneficial for you in the long term, especially if you’re looking for more direct support. You can learn more about this option here:
  https://wordpress.com/support/import-using-move-to-wordpress-com/

  Finally, since your current issue lies with a site hosted outside our platform, I recommend seeking assistance in the community support forums for the open-source version of WordPress. The community there is well-equipped to help with issues specific to your hosting environment. You can ask for help at the following link: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this information is helpful, and you’re able to resolve your access issue soon. If you have any more questions about our hosting services or the migration process, feel free to ask.

  Best regards.