can't access my site or load the customizer

  • Unknown's avatar
    therealfatboyadventures · Member ·

    hey,
    I just created this blog called therealfatboyadventures.wordpress.com and for some reason I can’t preview the site anymore or even load the customizer. It just says the site can’t be reached, err_connection_refused. I’m using wordpress.com so I’m not writing code or anything. Just a simple free theme. It used to work just fine but as of today it suddenly seems the site isn’t even online. I didn’t make any changes. I tried looking for solution and a lot of sites suggested the plugins as a cause but I’m using the free version so I can’t even add plugins. I did add my instagam to the blog with the customizer when I made the blog and it worked just fine but now I can’t even load that to delete my Instagram so I can’t even check if that’s causing the problem. I have no idea what to do,

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jbeats1 · Member ·

    Hi!

    I’m sorry to hear that you’re going through this. Now, I am able to access your site, so this could have something to do with your browser. Depending on your browser, (for example, sometimes Chrome gives this message if you have been browsing the Internet for a while) there are some things you can try.

    Try some of these steps to troubleshoot:

    1. Close and re-open your browser
    2. Make sure you have the most up to date browser
    3. Clear your browser’s cookies and cache

    You’ll also want to make sure that JavaScript is enabled on your browser as your browser could be blocking necessary WordPress functions. See this support doc. for a few more steps:

    Solve Common Browser Issues

    Let us know how it goes!

    Thanks,

  • Unknown's avatar
    timethief · Member ·

    Please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.

    • Make sure you are running an up to date browser version found at http://browsehappy.com
    • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
    • Disable any adblocker browser add-ons and all browser extensions and adons.
    • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
    • Try using another browser.

    If you are not successful please post this specific info here:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

    Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    timethief · Member ·

    @gregariousbadger
    I posted after you to make it clear that this blogger does not need to get back to us Volunteers. If he is not successful then he needs to provide relevant operating system and browser details (see above) and then type modlook into the sidebar for Staff support, so there is no time waste involved in getting a resolution to his issue.

  • Unknown's avatar
    therealfatboyadventures · Member ·

    Hey,
    thanks for the quick responses. I’ve done all the things you guys suggested but it’s still not working. I have some more ‘weird’ details. Yesterday I had a feeling it was my wireless router causing the problems so I connected to the internet via ethernet cable and it worked again. But after 10 minutes i was unable to access my blog once again. For some time I was even unable to access these forums. After that I tried accessing it through a different browser but still no luck. Even trying to access it through my mobile data plan wasn’t working.
    I’m using the latest version of chrome on a windows 8.1 toshiba laptop.
    Was also unable to access my blog on my samsung phone or my friends Iphone. Somehing else, Whilst trying to access it on my friends Iphone it did direct me to a page saying: This domain name ‘ fatboyadventures.wordpress.com’ may be pending for final approval.
    The address of the page displaying this message is thongbao.vnnic.vn.
    I’m currently living in Vietnam. Could this be a Vietnamese issue?
    Sorry for the long post, I’m just a little annoyed at the moment. Thanks!

    *tried to post this yesterday but couldn’t cause I couldn’t access these forums

  • Unknown's avatar
    gemmacevans · Member ·

    Hi therealfatboyadventures,

    Sorry to hear you’ve been having trouble with this. I’ve had a look at your site and I’m able to load to the Customiser without any issues. This suggests the issue is either with your browser or network connection.

    Since you mentioned having the same trouble using another browser, that points towards the network connection. Were the other devices you tested on connected to cellular data? If so, can you try connecting to another network. For example, work or a friend. Or one you know is stable?

    The address of the page displaying this message is thongbao.vnnic.vn.

    This message is being by displayed by a third party rather than WordPress.com — there is a chance it is being served by your internet service provider (ISP).

    Let me know if you have any luck connecting to another network.

  • Unknown's avatar
    therealfatboyadventures · Member ·

    The issue is solved!!!!!

    After trying everything without success I was about to give up on wordpress and remake my blog on another site but then I finally realised what it was.
    It was censorship. I found out Vietnam actually censors certain sites and wordpress seems to be one of them. I added the dotVPN chrome extension and boom…problem solved!!! Hopefully it won’t happen again.
    anyway , thanks for all the help.

  • Unknown's avatar
    jbeats1 · Member ·

    Excellent!

    Good thinking @therealfatboyadventures!

    Let us know if you need anything else and we would be happy to assist =)

    Thank you,

  • Unknown's avatar
    gemmacevans · Member ·

    Hi therealfatboyadventures,

    I’m pleased to hear you are able to load your site now :)

    In case you haven’t already seen it, we have a guide which contains tips for working with internet restrictions:

    Bypassing Internet Restrictions

    If you run into any more problems, some of the suggestions there may be useful.

    Would you mind if I followed up with you by email for more information?

    Thanks!

  • Unknown's avatar
    therealfatboyadventures · Member ·

    hey gemmacevans,

    Thanks for the help. And sure, you cand send it to (email visible only to moderators and staff). Cheers!!

  • Unknown's avatar
    gemmacevans · Member ·

    Hi therealfatboyadventures,

    I’ll need to contact the email address on your Account Settings page — can I use the email address that is currently there?

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