Can’t access ‘My Site’ to delete it.

• 

  njventurini · Member · Sep 15, 2020 at 5:21 pm

  • Copy link
  • Add topic to favorites

  When I click My Site it gives me the error message, ‘Please check your Primary Site’s Jetpack connection.’

  So the instructions which involve accessing the site to fix the problem can’t be done because I can’t access the site clicking My Site.

  What should I do?

• 

  staff-doublebassd · Staff · Sep 16, 2020 at 5:42 pm

  • Copy link

  Hi there,

  To clarify, do you want to disconnect the site goodtoknowillinois.com from your WordPress.com account? Let me know and I can assist you with this.

  For more information, please visit:

  https://en.support.wordpress.com/disconnect-jetpack-sites/

  Thanks,

• 

  njventurini · Member · Sep 16, 2020 at 9:57 pm

  • Copy link

  Yes, that’s the one! It’s years old and I forgot it was even connected to this account.

• 

  staff-blorbo · Staff · Sep 16, 2020 at 10:31 pm

  • Copy link

  I have disconnected the site as requested.

• 

  njventurini · Member · Sep 17, 2020 at 12:18 am

  • Copy link

  Thank you! I can now make a new site.

• 

  staff-totoro · Staff · Sep 17, 2020 at 3:39 am

  • Copy link

  Thanks for confirming. I will close this thread but if you need any further help feel free to open a new one to let us know.