Can't access my site's dashboard

• 

  monicabradshaw · Member · Apr 12, 2013 at 12:25 pm

  • Copy link
  • Add topic to favorites

  Hi, I can no longer access my own site dashboard monicabradshaw.com/wp-admin shows a blank page saying “not acceptable”. When I try accessing it through my wordpress.com account directly and visit ‘My Blogs’ I see that it is there in the list of other blogs/sites I manage and mine is the only one I can’t access … clicking on it takes me to the site but with no access to be able to edit it / the dashboard.

  Very worried!

• 

  amightywp · Member · Apr 12, 2013 at 9:35 pm

  • Copy link

  Hi there,

  The domain monicabradshaw.com is not registered with us at WordPress.com nor is it pointed at our nameservers. Instead it is pointed at the nameservers for a company called greengeeks.com.

  You can see for yourself via this whois lookup:

  http://who.is/whois/monicabradshaw.com

  Unfortunately since your domain isn’t hosted with us, there isn’t much which we can do to help. You might want to reach out to the folks at greengeeks and see if there’s anything they can tell you, or check out the help section at WordPress.org:

  http://wordpress.org/support/

• 

  monicabradshaw · Member · Apr 12, 2013 at 9:42 pm

  • Copy link

  Thank you – I learned from them today that there was an ‘industry-wide’ WP attack…? So they had disabled all access to sites hosted through them for this reason.

  The issue is resolved now apparently.

  Appreciate the reply!

• 

  amightywp · Member · Apr 12, 2013 at 10:37 pm

  • Copy link

  Hi there,

  I actually was aware of that too. You may want to be aware that the attack was specifically targeting the username of “admin.” If you have that username, you may want to change it as soon as possible to a different one. You can search on how to at the same address I gave earlier.

  Best of luck! :)