Can’t access my website

  • Unknown's avatar
    yattacollective · Member ·

    when i tried to load my website it show 502 bad gateway and when i try to access dash board it says,’There has been a critical error on this website. Please check your site admin email inbox for instructions’.But I didn’t recieve any Email.Please help.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • julinedossantos1 · Staff ·

    Hello,

    I’m sorry that your website is down and has a “critical error” message. A 502 Bad Gateway error can be caused by a variety of issues, including problems with your server or network.. But, I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.

    WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org

    This forum is only focused on sites hosted on WordPress.com.

    You can contact your host directly to get help with your issue.
    Registrar: <a href=”https://www.namecheap.com/help-center/ “>https://www.namecheap.com/help-center/
    This article has some helpful information: https://wordpress.org/support/article/faq-troubleshooting/

    WordPress.org community forums can be an excellent place to ask for help with this:http://wordpress.org/support/forums

    Here are some steps you can try to troubleshoot the problem:

    • Check your server logs:
    • Restart your server:
    • Check for plugin conflicts:
    • Check for a theme conflict:
    • Check your .htaccess file:

    I hope that helps! Let me know if you have any other questions.

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