Can’t access my website.

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  edenspiner01 · Member · Oct 6, 2025 at 8:49 pm

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  I can’t log into my website and my personal account. I tried to sort it out with the customer service robot but it directed me to human service. I would be happy to sort out the problem as soon as possible so that it is available to customers.

  The blog I need help with is: (visible only to logged in users)

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  mukeshoadcom · Member · Oct 7, 2025 at 5:38 am

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  Hi @edenspiner01,

  I checked your site and it appears to be a self-hosted WordPress site (not hosted on WordPress.com).

  Since this is a self-hosted site (not on WordPress.com), you’ll need to work with your hosting provider and domain registrar directly.

  For self-hosted WordPress help: https://wordpress.org/support/

  Guide on the difference: https://wordpress.com/support/com-vs-org/

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  justjennifer · Member · Oct 7, 2025 at 8:37 am

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  Hi all, Our Site Profiler is really helpful in understanding who you should contact for support when your site is hosted elsewhere

  https://wordpress.com/site-profiler/http://edenspiner.com

  There is a direct link on that page to contact Hostinger’s support.

  Hope that helps.