Cant access my website

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  joharajewellerycom · Member · Mar 3, 2026 at 5:53 pm

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  my domain has gone and hosting was done outside of WordPress. I can see my website on word press is there any chance to retrieve my files .

  The blog I need help with is: (visible only to logged in users)

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  elcristofue · Staff · Mar 3, 2026 at 6:20 pm

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  Hi @joharajewellerycom,

  I took a quick look at the domain you mentioned and noticed that it’s not registered and is currently available for purchase.

  Since your site isn’t hosted on WordPress.com, we’re unable to assist in this case. You’ll need to reach out to your previous hosting provider for help.

  To help clarify the difference between WordPress.com and self-hosted WordPress sites, here’s a guide that explains it in more detail:
  
  https://wordpress.com/support/com-vs-org/
  
  Please let us know if you have any questions or need any extra help, and we’ll be happy to assist you.