Cant access my website

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  russbowey · Member · Mar 30, 2017 at 3:50 pm

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  trying to open my site

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 30, 2017 at 3:57 pm

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  Hi there,

  The site http://www.1staidresponders.uk/ appears to be a self-hosted, WordPress (also called “.org”) site.

  To clear up any confusion, WordPress.com and WordPress.org are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  However, if you have access to the server control panel through your web host, it is always possible to regain access to a self-hosted, WordPress site. This WordPress.org Codex article will walk you through the steps:

  http://codex.wordpress.org/Resetting_Your_Password

  Also, you may wish to contact your hosting support team for direct assistance.

  Thanks,

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  wpdotservices · Member · Mar 30, 2017 at 3:58 pm

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  Did you add your domain to your hosting account?

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  staff-doublebassd · Staff · Mar 30, 2017 at 5:47 pm

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  It appears your registrar is Heart Internet Ltd, so I would touch base with them in terms of accessing your site.

  Thanks,