can´t access my website

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  lorlorr · Member · Jan 16, 2019 at 9:13 am

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  Hi. I was creating a new website with a blog page. I have had all kinds of trouble since I tried to add a blog plug in or feature, and now my website seems to have been taken over by the blog with everything changed and I can´t access it to change it back or uninstall. Please help

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  justjennifer · Member · Jan 16, 2019 at 9:36 am

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  Hi there, what’s the address of the site you’re working on? Once we know that we can point you in the right direction.

  Keep in mind that these forums you’ve posted to are for sites hosted on the WordPressdotcom platform. If you need help with a site using the WordPress open source software, you may wish to contact your web hosting provider or post at the forums for WordPress at https://wordpress.org/support

  More info on the differences https://en.support.wordpress.com/com-vs-org/

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  gemmacevans · Member · Jan 16, 2019 at 10:24 am

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  Hi lorlorr,

  The account you are contacting us from hasn’t created any sites on WordPress.com, which suggests the one you need help with is not hosted with us. What is the address of the site you are having trouble with?

  If you are using WordPress.org software with another host, please post to the WordPress.org support forums for advice.

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  lorlorr · Member · Jan 16, 2019 at 10:25 am

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  Thanks guys. i will try that

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  lorlorr · Member · Jan 16, 2019 at 10:46 am

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  I have my domain and hosting with godaddy and started to create my wordpress website with elementor. It does appear that I don´t own a site as my log ins to my usual areas say i am not registered? Could someone have taken over my site without my permission? It has also turned completely into a blog which was not how I set it up. The user name here, is not for the site I am enquiring about. The site I am enquiring about is not recognising my user name or password

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  fstat · Staff · Jan 16, 2019 at 1:35 pm

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  Hi there,

  Since your site is not hosted by us (WordPress.com) but by GoDaddy, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org