Can't access my website

• 

  johnmcneer · Member · Jan 25, 2022 at 7:46 pm

  • Copy link
  • Add topic to favorites

  I could not access my blog at http://www.historyarch.com. I tried disconnecting jetpack and now I can’t access anything. I have logged back into WordPress and Jetpack but I can’t find a way to re-connect.

  When I try to access my site I can only get the message : “There has been a critical error on this website.”

• 

  cuellin · Member · Jan 25, 2022 at 9:41 pm

  • Copy link

  Hi there @johnmcneer

  It seems that your site http://www.historyarch.com is not hosted on WordPress.com and is using the self-hosted installation of WordPress.org hosted by Bluehost, which is quite different therefore the solutions here may not apply to you. However, I’ll try to point you in the right direction.

  A critical error can be triggered for several reasons. I found this thread on the WordPress.org forums that talk more about debugging in WordPress: https://wordpress.org/support/topic/critical-error-on-your-website/

  You could also start your own topic there to find more relevant help. Also, you may have to contact support at Bluehost so they can help you out with this issue.

• 

  kokkieh · Staff · Jan 26, 2022 at 5:27 am

  • Copy link

  Hi there,

  It looks like Jetpack was reconnected on your site around an hour ago. Did you manage to get things sorted out?

• 

  johnmcneer · Member · Jan 26, 2022 at 3:38 pm

  • Copy link

  Yes, bluehost’s customer support was able to fix the problem. They were very helpful. The Google Analytics plugin created the problem.

  FYI- the bluehost guy said that this plugin has created problems for a lot of websites.

  Thanks you for following up.

  J. McNeer