CANT ACCESS MY WEBSITE

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  best1945 · Member · Jul 22, 2022 at 2:10 am

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  I can no longer access my website. No set of ID and password work. I keep getting a default ID poping up which I never created.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Jul 22, 2022 at 5:03 am

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  Hi there,

  photographsandwatercolorsbyzaza.com is a site hosted with Unified Layer and uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  Your hosting provider may be able to help you with your issues since WordPress.com has no control over sites hosted elsewhere.
  https://www.unifiedlayers.net/submitticket.php?step=2&deptid=1

  Hope this helps! :)

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  supernovia · Staff · Jul 22, 2022 at 5:43 pm

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  @zazaquest2674232ab3 I thought I’d add, be sure you’re using the right login link: photographsandwatercolorsbyzaza.com/wp-admin

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
  https://get.wp.com