Can’t access my website and blog

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  akismet-d992404a3b8b26ad9a84e61e040982c4 · Member · Oct 8, 2021 at 1:38 pm

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  A pop up asked me about Jetpack- and not thinking I used it (am not overly competent) I selected to disconnect it. Now I cannot access my website or blog at all?? I login and it says I have no website. Can you help?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-doublebassd · Staff · Oct 8, 2021 at 6:10 pm

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  Hi there,

  You should be able to reconnect the site to your WordPress.com account by following the steps on our support page here:

  Jetpack

  Please take a look at those steps and let us know if you have any issues with the reconnection.

  Thanks!

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  akismet-d992404a3b8b26ad9a84e61e040982c4 · Member · Oct 9, 2021 at 9:43 am

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  Thanks. Unfortunately it says I dont have any sites which is why I can’t do as you suggest. Yet my website is still live so I just can’t connect to it?

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  helper-heroponriki · Member · Oct 9, 2021 at 2:57 pm

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  Unfortunately it says I dont have any sites which is why I can’t do as you suggest. Yet my website is still live so I just can’t connect to it?

  That’s correct. Since your site was disconnected, technically you don’t have any sites under your account.

  NOTE: WordPress.com does not host your site – we’re the connection that helps power the features you have in the Jetpack plugin and allow you to publish to your website from WordPress.com.

  You can’t reconnect a Jetpack site from WordPress.com. You need to log into your site and follow the steps linked above to reconnect it to your WordPress.com account.

  If you still have trouble, please reach out to Jetpack Support.