Can't access my website and the login page

• 

  artistkim7 · Member · Nov 5, 2015 at 1:40 am

  • Copy link
  • Add topic to favorites

  Hello,
  I own an account on wordpress, for which I remember my login and password but I closed my email account that connected to the wordpress.com accidently.

  In the account recovery form, I am being asked to introduce proofs, which I also cannot remember or do not have: I have no PayPal ID, my validation link is in the e-mail (box… which address serves as my login, which I, precisely, do not have right now… ).
  Is there any way to get direct (human) help?
  Or any other solution…
  Thank you :(
  Sophia

  The blog I need help with is: (visible only to logged in users)

• 

  auxclass · Member · Nov 5, 2015 at 1:54 am

  • Copy link

  send in the account recovery form with as much info as you have – there should be a box or something to let the form be sent without all the fields being filled in – that will put you in touch with the account recovery team and one of them will work with you by email

• 

  chrisrudzki · Member · Nov 5, 2015 at 2:18 am

  • Copy link

  If you remember your credentials, can you sign in with them here and update your email? https://wordpress.com/me/account

  You’d only need to verify the change at your new address.

  If you’re getting errors stating the username or password is incorrect, we’d require the specified info in order to verify ownership.