Can’t access nameserver info

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  chipinfarm · Member · Mar 28, 2024 at 10:36 pm

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  When I click the button to view/edit the name server info, I get this error:

  ‘Sorry, there was an error fetching the nameservers.’

  I also get an error when I try to set the Transfer Lock on the domain name.

  These both worked in the past.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  aisajib · Member · Mar 29, 2024 at 5:32 pm

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  Hi there!

  I just checked by logging into your account, going to this link, and clicking “Name servers” → “Edit custom name servers.” I was able to view the fields to add custom nameservers to the domain. Are you still having trouble updating your domain’s nameservers?

  If so, could you try clearing your browser cache or using a different browser to see if that helps? Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Let us know how that goes. Thanks!