Can't access old site and need it taken down ASAP

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  sbagnell · Member · Mar 7, 2021 at 12:34 pm

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  Hey there.
  I have a very old blog site created in around 2011. It is very old and all the information is outdated and wrong. It comes up when you search my name in google, and I really need to taken down ASAP.
  I think it was created with an old email address that does not work anymore and I don’t have access to any of the authenticating data – as it would have been in that email address.
  Please help. What can I do? Can I provide some sort of other authentication?
  I thought I was logged into the site, but when I log in – even though my user name is right, there is no site associated with it.
  Please help

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  aleone89 · Staff · Mar 7, 2021 at 1:27 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  Many thanks.

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  sbagnell · Member · Mar 7, 2021 at 11:11 pm

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  Thank you so much for your reply.
  Here is the URL:
  https://ssbagnell.wordpress.com/

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  sbagnell · Member · Mar 8, 2021 at 12:00 am

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  I am not sure what other details I have for my account information – but can you verify the account using some other way?
  I really thought that it was attached to the account I’m logged into now, but it doesn’t look like it is. So I have no idea how to log into it.
  I just need the site deleted, otherwise, is there a way that you can stop it coming up in google searches?

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  staff-totoro · Staff · Mar 8, 2021 at 2:53 am

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  Hi there,

  I can confirm that ssbagnell.wordpress.com is a site on our system, but it is listed under another account, and not the @sbagnell account you are communicating to us with today.

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site ssbagnell.wordpress.com so that it can be taken offline.

  Hope this helps point you in the right direction!

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  sbagnell · Member · Mar 8, 2021 at 5:42 am

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  Thank you – i have tried this option – but I don’t have any of the 3 required proof of identity items – how can I contact someone without one of these 3 items please.

  Without have one of the three items I can not submit the form.

  Please help.

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  sbagnell · Member · Mar 8, 2021 at 10:13 am

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  Can i talk to someone or email someone directly?

  Could you tell me what the user name is for my page and I can try some known passwords?

  Or can I answer some other questions rather than the 3 provided? i don’t have access to this information anymore.

  Thank you for your help.

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  staff-doublebassd · Staff · Mar 8, 2021 at 1:22 pm

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  Hey there,

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com. They will be able to further look into this account and see if there are any options for you to regain access.

  Please visit our support page for more information on recovering your account.

  Thanks!