Can’t access old wordpress domain

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  cariwell · Member · May 26, 2023 at 8:42 am

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  Hi,
  I’ve not used WordPress for a few years now but have a domain cariwell.com that was registered through WordPress and previously active as cariwell.wordpress.com.

  I would like to reactivate the site, however in my purchases menu it says “You no longer have access to this site and its purchases. Contact support” and I can’t seem to find the old wordpress template. I was billed for domain registration renewal on Feb 19, 2023.

  Any assistance would be welcome.

  John

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  machellie · Staff · May 26, 2023 at 12:11 pm

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  Hi there, @cariwell!

  Thanks for reaching out.

  I was able to restore the site cariwell.wordpress.com to your WordPress.com account. You can find your domain cariwell.com on that site here:

  https://wordpress.com/domains/manage/cariwell.wordpress.com

  Please note that at this point it would not be possible to restore your to the way it was before your WordPress.com Business plan expired in 2022. No backups are available for this site since your plan expired so long ago.

  Need a hand setting up your site? I recommend checking our website building service, called Built By Express, which is a service that would allow you to hire WordPress.com professionals to build your site for you, with the specifications you desire. If you were to signup for this service, which starts at $499, our professional team of builders can build you a website with 5 custom pages, and deliver that site to you within 4 business days. Is this something you would be interested in?

  If so, you can get started here:

  https://wordpress.com/built-by/?utm_campaign=happiness

  Let me know if you have any questions!

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  cariwell · Member · May 26, 2023 at 12:21 pm

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  Thank you so much…..

  Really appreciate the quick response.

  John