Can’t access or edit my site

  • Unknown's avatar
    healingkcheidi · Member ·

    Hello. I can’t access my account for editing or anything else. I get this code on the screen and that’s all I can see. // updater for WordPress.com themes if ( is_admin() ) include dirname( __FILE__ ) . ‘/inc/updater.php’;

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    If you still have trouble, you should reach out to Bluehost (your hosting provider) and they can help find the root cause of the error: https://www.bluehost.com/contact

    I hope this points you in the right direction.

  • The topic ‘Can’t access or edit my site’ is closed to new replies.