Can’t access pages

  • Unknown's avatar
    dkcollier · Member ·

    After uploading Boldgrid Total Upkeep. I cannot access the pages. Error: There has been a critical error on this website. Please check your site admin email inbox for instructions.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look. But I can get you pointed in the right direction.

    It sounds like that plugin update was corrupted, which can happen sometimes. You should reach out to your host (Bluehost) for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help fix this problem. You can reach them here:

    https://www.bluehost.com/contact

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

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