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Forums / Can’t access posts/pages in the Dashboard

Can’t access posts/pages in the Dashboard

  • Unknown's avatar
    timelesstravelsteps · Member · Apr 5, 2023 at 11:20 am
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    I am receiving error messages when trying to access my posts in the admin.

    I have to write a post to be published tomorrow but receiving errors as per the screenshot. The message says check inbox but I haven’t received any messages.

    Dashboard > Posts > Draft > St Edward’s Church > error message.

    Or when I click any posts in the Posts tab.

    image.png

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-zinnia · Staff · Apr 5, 2023 at 2:33 pm
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    Hey there –

    I’m not able to see that error message. Can you add the screen shot as part of an image block here? That will give us a better idea of what’s going on.

    Additionally, if you need real-time support, our live chat team is included with the annual purchase of a business plan. On the help form you’ll click on the live chat option.

  • Unknown's avatar
    timelesstravelsteps · Member · Apr 5, 2023 at 2:39 pm
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    The message reads:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions”

    but there are no messages in my email

  • Unknown's avatar
    timelesstravelsteps · Member · Apr 5, 2023 at 2:45 pm
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    This is what the screenshot says:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    But there are no messages in my inbox.

    BTW how do I access live chat? I can’t see it. I am on the business plan. I have sent a message to the Happiness Engineers but that email does not appear to have been received (I usually receive an acknowledgement but didn’t today)

    Thanks

    I just need to have access to my posts and pages to edit and write new ones

  • Unknown's avatar
    deancroyal · Staff · Apr 5, 2023 at 3:36 pm
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    Hi there – It looks like you were able to access live chat and are working with us now to get this resolved. If after the chat you need more help with this, start a new chat or feel free to post in this thread and we’ll be happy to lend a hand. :)

  • Unknown's avatar
    timelesstravelsteps · Member · Apr 5, 2023 at 3:37 pm
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    Yes, it’s all sorted now

    thank you

  • Unknown's avatar
    staff-zinnia · Staff · Apr 5, 2023 at 4:46 pm
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    Awesome! Thanks for letting us know.

  • The topic ‘Can’t access posts/pages in the Dashboard’ is closed to new replies.

Tags

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About this topic

  • In: Support
  • 3 participants
  • 6 replies
  • Last activity 3 years
  • Latest reply from timelesstravelsteps

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