cant access site

• 

  belyndasharples · Member · Jul 18, 2022 at 12:51 pm

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  please please help me to get into my site which i havent accessed for many months and i want to update it. thank you

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Jul 18, 2022 at 1:07 pm

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  Hi there,

  Nameservers:
  NS1.TSOHOST.CO.UK
  NS2.TSOHOST.CO.UK
  NS3.TSOHOST.CO.UK

  It looks like your above site is hosted with TSOHost UK, so they are the folks you’ll want to contact for help regaining access to your site. https://www.tsohost.com/support

  Just to clarify, these support forums you’ve posted to assist site owners hosted on WordPress.com the hosting provider. You can read more about these differences at https://wordpress.org/support/article/wordpress-vs-wordpress-com/

  In general, for assistance with the open source WordPress software itself, you can check out https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Hope that helps.