Can’t access site

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  cronanstotheuk · Member · Dec 8, 2022 at 9:05 pm

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  I logged in, but my account says I do not have a site yet. I created restoringhopeintheuk back in 2015 and I have always been able to access it. Why cannot I not now?

  Self-declared URL: restoringhopeintheuk
  Jetpack: Unknown
  WP.com: Unknown

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  staff-totoro · Staff · Dec 9, 2022 at 1:42 am

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  Hi there,
  
  Are you referring to the site at restoringhopeintheuk.com?

  I do not see any sites under your WordPress.com account when I check on our end. Is it possible you created your site under a different login?

  I can confirm that restoringhopeintheuk.com is registered at WordPress.com but is under a different account and not your @cronanstotheuk login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Hope this helps point you in the right direction!