Can't access site because email doesn't exist anymore

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  minervaauger · Member · Mar 1, 2020 at 4:57 am

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  Hi, I can’t access my WP blog because my password doesn’t work with the email.

  But I can’t restore my password with an email link, because I deleted this email account in 2017 ((email visible only to moderators and staff)). And at that time, I made sure to change my email in my WP account, but it didn’t stick apparently.

  Now, I saw and tried the recovery system but :

  1. I don’t have an ID transaction because my website https://upuhblog.wordpress.com/ was free.

  2. The URL gets me this response : “your activation key is wrong” AND I don’t have an activation key, because I opened my wordpress account about 15 years ago (with the email that doesn’t exist anymore).

  3. I can’t use the two factors authentification, because I don’t think it is enabled in my account.

  I tried all the password I could think of, but none of it worked.

  Is there anyway we can prove that this is my website, because the option aren’t giving any option of retrieving it.

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  staff-mckluskey · Staff · Mar 1, 2020 at 9:59 am

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  Hi there!

  If you can’t provide any of the above, we won’t be able to help you out but send us an email to passwordhelp@wordpress.com, our Account Recovery team will have a look at and advise. Thanks!