Can't Access Site Data

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  jcox988 · Member · Feb 4, 2015 at 5:30 pm

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  Hi everyone,

  I’ve set up my blog via a web domain I purchased outside of WordPress, and I’m not having problems. When I open my blog I see a red exclamation mark, and when I click it, I get a tile that says “Can’t Access this site data.” It then takes me to another red tile which suggests that I check my JetPack to make sure it’s connected and updated properly. The problem though is when I click that link, it tries to take me to the wp-admin section of the blog, and THAT page just will not load for anything. I think that wp-admin is the source of my problem, but I’m not sure how to fix it.

  Any suggestions? I apologize, I am very new to blogging in general, and certainly to WordPress, so any help is greatly appreciated. Thank you all!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 4, 2015 at 6:12 pm

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  Hi there,
  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  pmciano · Member · Feb 4, 2015 at 8:56 pm

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  @jcox988

  It sounds like you’re having an issue with a WordPress.org site.

  As @timethief stated, we can only access WordPress.com sites.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  You may also wish to contact your host’s support team for more assistance.

  If you have any questions regarding WordPress.com, please let us know.

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  ourworldenterprisesus · Member · Mar 6, 2015 at 11:19 pm

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  Did you figure this out @jcox988? I am having exactly the same problem and the Jetpack support folks are off for the next few weeks… UGH!

  I would appreciate any insight that you have.

  Thanks again!

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  timethief · Member · Mar 6, 2015 at 11:22 pm

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  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.