Can’t access site on WP

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  tcuhl58 · Member · Apr 10, 2023 at 5:41 pm

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  I’m trying to access my site on wordpress and it says its already connected to another wordpress site. How do I figure out what email address was used to set this up? I need to regain access to my site! Thanks!

  Self-declared URL: http://www.thehelmyachtgroup.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Apr 10, 2023 at 8:57 pm

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  Hi there,

  I do not see any upgrades under your @tcuhl58 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that thehelmyachtgroup.com is registered at WordPress.com but is under a different account and not your @tcuhl58 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your account. Thanks!