Can't access site – plugin to blame

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  golfmax13 · Member · Jun 2, 2017 at 2:01 am

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  My site has been working fine but today I got a ‘fatal error’ message and I can’t access the site OR the Dashboard. It looks like a plugin is to blame but I can’t get in to delete it. It’s the ‘All in One SEO Pack’. I’m totally stuck – help please?!

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Jun 2, 2017 at 11:11 am

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  Hello @golfmax13
  http://golfmax13.wordpress.com/ is a protected site, we volunteers cannot access it.

  Therefore I am tagging this thread for staff attention. Please wait patiently, someone from the staff will be here to assist you soon.

  PS: If http://golfmax13.wordpress.com/ is not the site you need help with then please post the link to the actual site.

  Thanks! 🙂

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  kokkieh · Staff · Jun 2, 2017 at 11:20 am

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  HI there,

  Plugins cannot be used on WordPress.com except with the Business Plan. As you don’t own a site with a Business Plan on WordPress.com, this means you’re using a self-hosted site with the WordPress.org software instead. Self-hosted sites are not on our servers and we have no access to them.

  You’ll probably need to access your site’s files via FTP to disable that plugin. Only your hosting provider can help you with that.

  For more help with the self-hosted version of WordPress, please post here instead:

  https://wordpress.org/support/

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  golfmax13 · Member · Jun 2, 2017 at 11:33 am

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  Sorry about that – I forgot to put the site in and that one they put in for me is an old one.

  http://atjoespellman.com is the site that’s locked up.

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  otpidusprime · Member · Jun 2, 2017 at 11:34 am

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  @golfmax13
  http://atjoespellman.com/ is not hosted on WordPress.COM. And also, it is using the WordPress.ORG software.

  You have posted your issue in the wrong forum. This forum only supports the sites hosted on WordPress.COM and not elsewhere.

  Both(WordPress.COM and WordPress.ORG) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  To get help, please post your question on the WordPress.ORG support forum: https://wordpress.org/support/

  We are really sorry that we cannot help even tough we want to. Hope your issue gets resolved ASAP.

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  golfmax13 · Member · Jun 2, 2017 at 11:46 am

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  Just posted it over there. Thanks for getting me where I need to be!

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  otpidusprime · Member · Jun 2, 2017 at 12:02 pm

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  @golfmax13 glad we could help! 😇