Can’t access site to take it down. Can’t contact support.

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  charletworks · Member · May 20, 2021 at 7:24 pm

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  I set up a test site for a client quite a while back and I can’t remember the login credentials. When I try ‘/wp-admin’, it want me to log into this account, but it says I am not allowed to access the site. I need to take it down. Any ideas?

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  helper-heroponriki · Member · May 20, 2021 at 8:30 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  charletworks · Member · May 20, 2021 at 8:36 pm

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  Hi, thanks for the quick response!
  https://captestingserver.wordpress.com

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  staff-doublebassd · Staff · May 20, 2021 at 9:40 pm

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  Hi there,

  If you do not remember which of your emails is connected to the account, I would submit all of the emails that you own into the lost password form and see if any of them receive the password reset email:

  https://wordpress.com/wp-login.php?action=lostpassword

  The other option is to fill out our account recovery form, and account recovery ream can see what they can do to assist you in regaining access to your account.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!