can't access the account

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  chandrakantm · Member · Nov 20, 2015 at 3:31 am

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  Hi
  I can’t access my wordpress account. I do have the password but don’t have the correct google authentication codes, as My phone got formatted. I am unable to use the recovery form as it needs verification link or transaction ID or verification code. Unfortunately I don’t have any of the either. Please help me to access the account.

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 20, 2015 at 4:04 am

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  That site is not hosted by wordpress.com and our support docs do not apply to it. We do not provide support for it. You are posting to the wrong support forum to get help with that site.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  chandrakantm · Member · Nov 20, 2015 at 5:55 am

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  Hi timethief

  I am talking about the wordpress.com account. My self hosted blog is linked to wordpress.com through the jetpack. I do have a blog on wordpress.com named planmoneytax.wordpress.com. I can’t access the account of that blog.

  Please help