Cant access the site

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  ybarrientoscurtispackagingcom · Member · Sep 22, 2022 at 2:25 pm

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  Hello,

  I was recently granted admin access to edit the company page of Curtis Packaging but I can not seem to access it at all. Can someone please advise on my access?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  mohammadriyad · Member · Sep 22, 2022 at 3:04 pm

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  Hi there,
  Please share your site’s url address.

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  helper-heroponriki · Member · Sep 22, 2022 at 3:20 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Thank you!

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  ybarrientoscurtispackagingcom · Member · Sep 22, 2022 at 3:37 pm

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  Home

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  helper-heroponriki · Member · Sep 22, 2022 at 3:47 pm

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  Thanks for that! We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look. But I can get you pointed in the right direction.

  You would need to contact whomever in your company gave you access and ask them to help you with this. We have no access to nor the ability to affect anything on your site, so they would need to look into this for you.

  I hope this points you in the right direction.