"Can't access this site data" Message

  • Unknown's avatar

    After I updated all the plugins on my website for some reason nothing on my website would work. By that I mean that anytime I try to access any page of my site (or even the administration page) all that appears is a blank page and nothing more.

    Then I accessed my wordpress.com/stats page to check what was going on, next to my website’s name it had a red icon with a “!” in it, once I click on the icon it shows the message “Can’t access this site data”. Why is that though? I didn’t do anything I haven’t done before.

    Can someone please help me? I need to fix this ASP!!

    The blog I need help with is: (visible only to logged in users)

  • I’m sorry to hear that you are having trouble. However, it sounds like your site is a self-hosted WordPress.org blog, which we really can’t help with.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

    WordPress.org has complete documentation and support sites for self-hosted/installed versions of WordPress.org at http://codex.wordpress.org/ and http://wordpress.org/support/

  • Unknown's avatar

    Hi rootjosh, I am sorry, for some reason it posted the wrong website adress. The website I need help is http://www.samanthasilverman.com/

    The website is all blank, even the admin dashboard is blank, it doesn’t make sense to me why this is happening.

  • Unknown's avatar

    Hi rootjosh! I am sorry but the website I need help is actually http://www.samanthasilverman.com/ and not my personal one.

    I was developing a website with the Nimva template.

  • samanthasilverman.com does not show up in our system and the domain appears to have bluehost nameservers. Which is more indication that you are working with a self-hosted WordPress.org site and not a WordPress.com site.

    I would encourage you to look for advice at the link I posted earlier. Best of luck and I hope you get it sorted out.

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