"Can't access this site data" message

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  luisamaxwell · Member · Mar 20, 2015 at 1:18 pm

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  I tried entering my site this morning and for some reason it is not loading. I mean it is, but it is a blank page, even when I try to access my dashboard page it show a blank page and nothing more.

  I accessed my wordpress.com/stats page and there I can see a little red icon next to my website’s name, once I click on the icon it shows the message “Can’t access this site data”. Why is this happening? I need to access the website. I can’t afford this to happen.

  Can anybody help me?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Mar 20, 2015 at 2:05 pm

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  Hi there. I’m afraid you’re in the wrong forum. This support forum is only for free WordPress.com blogs. http://www.samanthasilverman.com/ is a self-hosted WordPress.ORG install hosted by Bluehost.com. WordPress.com and WordPress.org are completely separate and different: http://en.support.wordpress.com/com-vs-org/

  Even if you have the site connected to your WordPress.com account using the Jetpack plugin, it’s not hosted here so we can’t help with it, so please visit the WordPress.org support forum for assistance: http://wordpress.org/support/ If you don’t already have a username on that forum, click the register button in the upper right corner so you can post in that forum.

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  kokkieh · Staff · Mar 20, 2015 at 2:06 pm

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  If your site is fine, but it’s only the stats page data you can’t access, try the Jetpack plugin forum on WordPress.org: https://wordpress.org/support/plugin/jetpack