Can’t access to my domain

  • Unknown's avatar
    bubblesstore · Member ·

    I have problem with access to my site and the domain and, need help with

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Is this for the site bubblesstoreae.com? If so, your site is not hosted with us so we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    This domain appears to be registered with Launchpad (HostGator) and is currently suspended.

    When your domain is suspended, it means that the registry suspended your domain name because you failed to verify your email address or the contact details have been modified for the domain and still require verification. This applies to all gTLDs (Generic Top Level Domains) such as .com, .net, .org, .info, etc.

    This verification is done annually to ensure your contact information is up-to-date.

    There is a 15-day window during which you must verify your domain contact details. If you miss the 15 days and fail to complete the verification process, your domain name will be suspended. This is controlled by ICANN (Internet Corporation for Assigned Names and Numbers) and you can read more about this process here:

    https://www.icann.org/resources/pages/registrar-suspension-2017-06-20-en

    You should reach out to HostGator for help here as they can help you update the domain requirements and get your domain unsuspended.

    I hope that helps!

  • The topic ‘Can’t access to my domain’ is closed to new replies.