Can’t access to my site
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Hi there,
Last night I asked for a refund and switched back to a free wordpress adress. Now, I can’t access to the website saldelsotano.wordpress.com because an ‘Active Domain connection’. What should I do?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve just visited your free site address, saldelsotano.wordpress.com, and it loaded without any issues. This suggests that the issue might be with your browser.
Please clear your browser cache as sometimes, outdated information stored in your browser can cause unexpected behaviors, and clearing the cache might help resolve this. Here are the instructions on how you can do that: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
Once you’ve done this, please try accessing your site again and let me know if you continue to experience any issues.
If I may ask, what led to your decision to cancel your plan and your domain? Was there something about our service that didn’t meet your expectations or requirements? We are always open to feedback and strive to improve based on user experiences.
I’d also like to let you know that if you’d like to keep your domain, it’s still possible to recover it for a few more days. After this grace period, the domain will be fully canceled, and it may become difficult, or even impossible, to register it again.
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