Cant access website

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  travelsbyklein · Member · Sep 19, 2022 at 8:39 am

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  Hello!
  I suddenly cant access my website anymore. I keep getting an error message and can’t load my blog. Please help me.
  Kind regards,
  Tiffany

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Sep 19, 2022 at 11:09 am

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  Hello there,

  Your site travelsbyklein.com is up and running.

  Also, I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here: https://wordpress.org/support/forums

  :)

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  staff-zinnia · Staff · Sep 19, 2022 at 7:19 pm

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  Hi amiteshg93 –

  Thanks for helping us out here in the forums! I wanted to ask that you remove the word exclusively from the last sentence in that reply.

  Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here:

  There are scenarios where we do help folks with their .org installations and the word exclusively is not entirely accurate in this setting. You’re correct, that this particular example is not one of those times. However, it can be really helpful to include some basic information that will help them get pointed in the right direction.

  Including a few more details like this:

  We can’t help with the account because it actually pertains to a different service, the WordPress installation. There are some steps to help you change the credentials and get signed in: https://wordpress.org/support/article/resetting-your-password/ Additionally, your hosting provider may offer WordPress specific support.