Can't access website?

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  thesaffronrose · Member · May 23, 2016 at 6:22 pm

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  Can’t access website? Is there a renewal?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 23, 2016 at 6:25 pm

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  The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with your actual blog’s name in that URL.

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

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  thesaffronrose · Member · May 23, 2016 at 7:39 pm

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  my blog is: http://www.thesaffronrose.com. Not sure why it’s not valid? My domain is still active…have I lost all my data on the hosting side?

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  timethief · Member · May 23, 2016 at 7:41 pm

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  thesaffronrose.com is hosted by GoDaddy.com Snap of
  WHOIS: Click Here
  IP Address: 50.63.202.8
  Name Servers:
  ns24.domaincontrol.com
  ns23.domaincontrol.com

  That site is not hosted here. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/