Can’t access website admin

  • Unknown's avatar
    tiranjackson · Member ·

    I am trying to access my webpage for modifications. I am getting a Divi Builder timeout and I can’t access the backpage that I’m accustomed to. I am also getting a 403 forbidden error, so I’m not able to change my page. Please advise. My site is rebornresilient.com

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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