Can’t access website after changing domain name in the existing subscription

  • Unknown's avatar
    tanya7shrivastava · Member ·

    I purchased a new domain name and changed it directly in settings of my existing wordpress website. Now I’m not able to access it and am getting the error ‘Forbidden You don’t have permission to access / on this server.’ Is there a way I can change the domain name to my previous one, or make this one accessible?

    Site: https://imaybeoverthinking.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted at Bluehost.

    We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    You should reach out to Bluehost support for help here as they have access to your site’s files on their servers and are the ones who can help you sort this out. You can reach them here: https://www.bluehost.com/contact

    I hope that helps!

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