Can’t access website dashboard

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  katiebparagold · Member · May 7, 2025 at 11:42 pm

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  Hi,

  I am trying to access https://www.accessoriesandstyle.com.au/wp-admin/ as I have done many times however a blank page with ‘not available’ pops up. I tried logging into wordpress but no sites are available either. I am not sure how to resolve this, please help!

  The blog I need help with is: (visible only to logged in users)

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  shahbazkhan04455 · Member · May 8, 2025 at 10:51 am

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  Hi Katie,

  Thanks for reaching out — I know how frustrating it can be when your site or dashboard isn’t accessible. I did a quick check on your site (http://www.accessoriesandstyle.com.au), and it appears the homepage is loading, but the /wp-admin area is showing a blank “Not Available” page.

  Here are a few things you can try to fix it:

  1. Clear Browser Cache or Try Incognito:
  Sometimes your browser stores an expired session or cached redirect. Open an incognito/private tab and try visiting https://www.accessoriesandstyle.com.au/wp-admin again.

  2. Deactivate a Plugin (Temporarily via FTP):
  If a plugin recently updated and caused a conflict, it might be crashing the admin area.

  • If you have FTP access (or access through your hosting file manager), navigate to wp-content/plugins/ and rename the plugins folder (e.g., to plugins-disabled).
  • Try loading wp-admin again. If it works, the issue is with a specific plugin.

  3. Check Hosting Panel for Errors:
  Your host might be blocking access or something may have failed. Log in to your hosting dashboard (through whoever provides your hosting — possibly Ionos) and look for error logs, recent changes, or support tools that let you restore a backup or troubleshoot.

  If you’re still stuck, please let me know if you can access your hosting panel or if there’s any recent change you noticed — I’m happy to help further!

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  faisalahammad · Member · May 9, 2025 at 1:37 pm

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  Hi there,

  Did you refer to accessoriesandstyle.com.au as the website where you’re experiencing the issue? If so, it looks like you’re using self-hosted WordPress, not WordPress.com.

  https://wordpress.com/site-profiler/accessoriesandstyle.com.au

  Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support.

  https://wordpress.org/support/forums/

  You can contact your hosting support directly so they can take a closer look and help resolve the issue.

  To understand the difference between WordPress.com and WordPress.org, please check the article below.

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  Have a good day!