Can’t access WordPress

  • Unknown's avatar
    jackmeatsupermarketcom · Member ·

    Hi, could someone help me access our wordpress account? I have access to the WooCommerce page as Admin, and should have access to this – but for whatever reason I can’t log in. Could someone walk me through gaining access? Thanks

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host meatsupermarket.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at wpx.net. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum also use the same self-hosted version of WordPress that you use at WPX, and they are more familiar with these kinds of issues and in the best position to help.

    Hope that helps. Please let us know if you have any more questions.

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