Can’t Access WordPress Admin After Moving Website

  • Unknown's avatar
    ericamacri · Member ·

    Hello, I recently transferred a website from WordPress to Squarespace and now can’t return to the WordPress admin area. I would like to cancel the WordPress subscription.

    Site: cedarsliving.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy. We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    To cancel your hosting, you would need to contact GoDaddy as they’re the ones charging you for your website hosting.

    I hope that clarifies things!

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